I don’t know who. when or why Time Warner Cable, got the idea to have customer service reps on Twitter. One night about 2 months ago, our cable started acting up and I tweeted about it. Within minutes I was tweeting with a very helpful representative. Who reset our cable box and we were good to go.
How can they be so helpful you ask, they ask you to direct message, the phone number attached to the account. So they can look up your account, they then help as best they can.
I want to say how impressed, I am at Time Warner Cable’s forward thinking. Way to embrace Twitter and the strength it has. Now if you could improve your service quality on HD channels cutting out you would be perfect.